Peace of mind
We love every single one of our Watches here at O.W.L but if you find that your watch is not suitable for any reason at all you can return it for a refund. We accept unwanted returns on unworn watches up to 14 calendar days after they are delivered. The watch needs to be returned as delivered in all the original packaging intact and in perfect condition via recorded delivery.
Your O.W.L Watch is guaranteed for 2 years from the date of purchase against defective parts or materials. O.W.L Watches are designed and manufactured using first class materials such as 316 Stainless Steel, Genuine Leather & Accurate Japanese Quartz Movements.
Please note that your guarantee does not cover the following
This guarantee does not affect your statutory rights
Water Resistancy
O.W.L ladies Watches are water resistant to 3 ATM, This does not make it suitable for swimming or diving
O.W.L Gents Watches are water resistant to 5 ATM, This does not make it suitable for diving ( please note leather straps will deteriorate quicker when used in water )
Care of you watch
In the case of metal bracelets including mesh, take care to avoid bending the bracelet beyond the normal curvature of the wrist. Avoid contact with perfumes, hairsprays and detergents, all of these can affect the plating on your watch.
Bracelet adjustments ( UK )
If your bracelet watch requires adjustment, return your watch with your wrist measurements to our UK address. There is a £12 charge for this service, covering resizing and return postage, this is payable by postal order or cheque made payable to Source Watches.
If you have purchased your Watch outside of the UK please contact your reseller for advice on bracelet adjustment.
NEW Mesh strap adjustment
If you have purchased one of our new watches with a stainless steel mesh strap and would like to know how to adjust the length please see the instructions below.
Returning you watch ( UK )
In the unlikely event that it should be necessary during the term of this guarantee to return your watch for repair, the purchaser is invited to return the watch back to our repair centre at our UK address.
All watches returned for repair should be accompanied with your guarantee card, return address and details of the fault or attention required, together with a £6.00 Postal order or cheque made payable to Source Watches, to cover the cost of return postage, packaging and insurance.
Please pack carefully to protect the watch in transit, please do not return in the presentation case as this will add additional volume and cost to your postage.
We advise you return your watch to us using registered or recorded post as we cannot be held responsible for lost or damaged watches in transit.
O.W.L UK Address
Please address in BLOCK CAPITALS
O.W.L REPAIR CENTRE,
GROUND FLOOR, MASONIC HALL BUILDING, MILL STREET, SUTTON COLDFIELD, B72 1TJ
TEL: +44 (0) 121 270 6678
Returning your watch ( NON UK )
In the unlikely event that it should be necessary during the term of your guarantee to return the watch for repair, please take the watch with your guarantee card back to the reseller where purchased and they will be happy to contact us on your behalf.
Returning Personalised Watches
Please note that your right to cancel or return a product does not apply to personalised products. An example of a personalised product you cannot cancel or return is a product which has been made to measure, altered or personalised to your specification. Please note that this does not apply to personalised products that are faulty or supplied incorrectly where the error has occurred on our part where your statutory rights are unaffected. However it is your responsibility to ensure you provide the correct information to us in terms of personalisation. We will not be held liable for any error made on your part in supplying information for case back or strap personalisation.
Register your guarantee online for an additional 1 year cover against defective parts or materials. by doing so you agree to receive information from time to time on O.W.L products and future releases.
To apply for your extended guarantee, simply email us at hello@owlwatches.com with your Name & Address, O.W.L Watch Model, Date of Purchase, Place of Purchase and we will confirm your registration by email.
To set the time on the majority of O.W.L watches simply pull out the crown to the 2nd position and turn clockwise until the hands show the accurate time. ( if your O.W.L watch also has a 24 hour sub dial this will also move at the same time as the hands so make sure it is at the correct am or pm setting )
If your O.W.L Watch has a day sub dial, to set this pull out the crown to the 2nd position and rotate clockwise, keep turning until the day indicator is pointing at the correct day.
O.W.L watches have two date window designs, one located as a date window at the six o’clock position and the second as a sub dial at the three o’clock position, to change and set the date the process for both is the same. Simply pull out the crown to the 1st position and rotate the crown anti-clockwise until the correct date is chosen then simply push back in the crown.
However there is a knack to adjusting the slider to fit your wrist so I’ve added some details below which I hope you’ll find helpful.
1/ Lay the watch down so the end of the strap is towards you
2/ With a small metal tool, screwdriver or even a pair of tweezers, insert into the square hole on the top of the tab and angle, so the inserted end is towards the bottom of the strap. Press down on the end of the tool and the metal tab will pop up. This doesn’t need a lot of force and should pop open easily.
3/ The slider can then be moved up and down the strap to the position for the correct length for your wrist.
4/ Once in the correct position use your finger to push the tab back into position.
5/ Please make sure it is fully closed to ensure the slider doesn’t fall off the mesh strap. If you are finding it difficult to close there are some slight indentations on the back of the mesh and the slider may need moving very slightly so it snaps into one of these when closing. The tab should be fully closed and touching the bottom of the slider to be secure. You will hear a click once fully closed and the tab won’t be able to be opened again without the use of a tool.
All of the steps to adjust the strap does not need excess force. If you are having problems adjusting you slider feel free to call us and we can talk you through it further.
If you’re finding setting the time on your watch or altering your mesh bracelet, a bit tricky, don’t hesitate to give us a call. Sometimes it’s easier if another person can talk you through the process TEL: +44 (0) 121 270 6678
